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for a plan with additional features and equipment. Monitored home
security systems come with professional monitoring services to watch over
your home 24/7 to alert you and emergency responders if a sensor is triggered to help protect your valuables from burglaries, fire and smoke detection. The lowest basic ADT plan includes professional monitoring costs $28. 99/mo. It all depends on your home’s security needs. But bear in mind that if danger is detected, professional monitoring services will contact you first if a sensor is triggered. After the security provider has reached out to you and any emergency contacts they’ll contact the police on your behalf. So, the lag time between the triggered sensor and emergency responders getting to your home could be lengthy. On the other hand, unmonitored home security systems will automatically notify you directly when a sensor is triggered. Once you’re notified, you’ll have to determine whether or not it’s a false alarm or if you should call emergency services. DIY home security systems are less expensive because most features and equipment are purchased upfront – such as SimpliSafe’s professional monitoring package is as low as $14.
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Vivint will waive any cancellation fees for extenuating circumstances like death, military circumstances, bankruptcy, or a move to assisted living. Still, it’s best to be intentional if you decide on Vivint. ADT doesn’t have the strongest customer service reputation among the companies we considered, racking up more than 3,000 complaints on its Better Business Bureau page. While we chalked
most of this up to the fact that ADT has several million more customers than its competitors, our tester began his call with low expectations. He was
pleasantly surprised, saying, “My needs drove the conversation. And once I finally had the quote, he explained the purpose behind each device I was receiving and what the installation might entail.
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During
this time, we've honed our testing process to look at over 100 distinct factors to determine how well a system works. Each time we update our reviews, we also update our scores based on how customers currently perceive the products. We do this by extensively researching user reviews at retailers such as Amazon, Best Buy, Home Depot and Lowe's. When we test, we borrow some of the DIY security systems from their manufacturers and buy others. Although we may reach out for technical support or for clarification on a particular feature, the companies have no input on our testing practices and we don’t share our results or rankings with them before publishing our reviews. As we researched this topic and security systems in general, we reached out to Jamie Vos, vice president of the Electronic Security Association ESA for his thoughts on DIY systems. He emphasized professional monitoring for security systems: “If you receive a text alert, you may not be in a condition to respond and you may not hear an alarm. At
that point, you have lost valuable response time, whereas a professional monitoring station can automatically alert first responders. ”We also contacted Kirk MacDowell, a board member with the Security Industry Association SIA and president of MacGuard Security Advisors Inc. He said a security system can act as a central heartbeat in the home. “Devices such as locks that can be opened remotely, home light control and thermostats that can raise or lower temperature are all tied into one convenient app and then tied into the alarm, making the operation seamless.
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